Frequently Asked Questions
Have a question? We've got answers. Find solutions and tutorials for our automated trading platform, broker integrations, and more.
API Bridge works as a connection between your charting platform and broker/exchange. It allows you to automate your trading strategies by forwarding signals from your analysis to your broker quickly with very low latency.
To get started, you'll need: an active subscription, a paid TradingView account (free/basic accounts won't work), and API access from your broker. First create an account, then follow the membership setup process in your dashboard.
Yes, with just a click of a button or sending a command from our Telegram Bot. Once you stop the bridge, processing and execution of all your incoming alerts and signals are stopped immediately and no orders are placed.
Incoming trade signals are processed within 2-3 milliseconds and order placement through broker API usually takes 100 milliseconds on an average. You can find more details in our bridge processing statistics support article.
You need to login to your respective broker API accounts daily, preferably early in the morning before the market opens. Brokers usually provide API tokens which expire in less than 24 hours or by midnight. Hence regular API login is necessary to keep executing your orders automatically throughout the trading hours.
Yes, our incoming webhook can be linked to multiple broker or trading accounts. There are no limits to connect APIs - you can add multiple accounts through API in one subscription without any hidden charges. This allows you to capture a single trade or strategy alert and execute it on multiple brokers or multiple trading accounts simultaneously.
We support many popular brokers and exchanges. We only add new broker support after carefully investigating its API robustness and their overall public reviews from various credible sources. This ensures that your automatic orders are executed properly on the broker side to minimize any strategic losses that might occur due to API unavailability. Visit the Partners page to see the updated list of supported brokers.
Apart from conventional buy/sell transactions we also support the following strategy specific types as well.
Long Entry (LE) - Creating a Long Position without having any prior position
Short Entry (SE) - Creating a Short Position without having any prior position
Long Exit (LX) - Exit open Long Position
Short Exit (SX) - Exit open Short Position
Reverse Long Position (LXSE) - Exit open Long Position and create a new Short Position
Reverse Short Position (SXLE) - Exit open Short Position and create a new Long Position
Our intelligent bridge uses only one order for reverse transactions (LXSE and SXLE) hence saving you on brokerage cost.
Yes, your signals or webhooks are completely secured using HTTPS security protocol with SSL certificates. Data transmitted over such secure protocols are encrypted and protected from eavesdropping. Your signal data cannot be corrupted or modified during network transfer, which protects against man-in-the-middle attacks.
Our web platform is built on industry leading cloud infrastructure with high computational power and best in class network connectivity. Systems are monitored round the clock for uptime, availability and security. We take utmost precautions in making our web application secure and impenetrable. We use HTTPS/SSL security protocols throughout our application and enforce secure password authentication for all users.
Yes, you can do both semi-automated and fully automated trading. The level of automation depends on your indicator or strategy. Semi-automated trading allows you to approve trades before execution, while fully automated trading executes trades without any manual intervention.
No, we do not provide any trading strategies. However, there are many good services and platforms that allow you to create your own or use their pre-configured trading strategies. Our platform is designed to execute the strategies you create or source from elsewhere.
We have many advanced indicators available for users. You can access these through your user dashboard in the Indicator section. We don't make claims about which indicators are profitable as performance depends on market conditions and how they're used. All indicators are available for testing and use. We encourage users to explore and find indicators that work best for their trading style.
Yes, we provide a 100% free paper trading feature that allows you to test any strategy without risking real money. This demo works with TradingView or other charting platforms. Please check our tutorial videos to learn how to set up and use the paper trading feature.
To connect our platform with TradingView, you need an activated plan for both services. Then, go to your user dashboard and find your webhook URL. Copy and paste this URL into the TradingView alert notification section in the webhook URL option. This connection allows TradingView alerts to trigger trades through our platform.
To automate trading from TradingView, you need to create alerts for your strategy or indicator and add our platform's syntax to those alerts for buying and selling. When your TradingView strategy generates an alert, the buy and sell information associated with that alert is sent to your broker through our platform. For detailed instructions, please refer to our support documentation.
Yes, you can trade using Chartink Screener. Our platform supports alerts from Chartink, allowing you to automate your trading strategies based on Chartink scans. Set up alerts in Chartink and connect them to our platform using the same webhook process as with TradingView.
We offer competitive pricing for our automated trading service without any hidden charges. Our plans are designed to provide value for money with features that cater to different trading needs. Please visit our Pricing page to see the current plans and choose the one that best fits your requirements.
You can register for an account through our sign-up process. After creating your account, you can login using your credentials. We also have video tutorials that guide you through the registration and login process step by step.
We provide multiple support channels for our users. You can reach out through our support phone numbers, WhatsApp chat, or Telegram community. Our support team is available to assist you with any questions or issues you may have while using our platform.